Frequently Asked Questions
❓ Frequently Asked Questions
Find answers to the most common questions about shopping with SNSTE.
🛒 Ordering & Payment
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.
Q: Is my payment information secure?
A: Yes, we use SSL encryption and follow international security standards to protect your data.
Q: Can I modify my order after placing it?
A: Yes, as long as the order has not yet been shipped. Please contact us as soon as possible.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Delivery usually takes 5 – 15 business days, depending on your location.
Q: Do you offer free shipping?
A: Not always. We occasionally provide special promotions with free shipping.
Q: Can I track my order?
A: Yes, you will receive a tracking number via email once your order has been shipped.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We offer a 7-day return policy for unused items in their original condition with packaging and tags intact.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Q: How long does the refund process take?
A: Refunds will be processed to the original payment method within 7 – 14 business days after the returned item is received.
📞 Customer Support
Q: How can I contact customer service?
A: You can reach us via email at notification@snste.com
Q: What are your business hours?
A: Our customer service team is available 24/7 to assist you.